Contact us

We’re Here to Help

Have a question about an order, a specific product, or just want to say hi? We’d love to hear from you!

Customer Support Hours:

• Monday – Friday: 9:00 AM – 5:00 PM (EST)

• Saturday: 10:00 AM – 2:00 PM (EST)

• Sunday: Closed

Other Ways to Connect:

• Email: duozahubbusiness@gmail.com

• Phone: Updated soon

• Mailing Address: India, New Delhi-110045, Palam 

Frequently Asked Questions: Before reaching out, you might find a quick answer in our FAQs

3. Best Practices for 2026

• Response Time Expectations: Add a small note like "We typically respond within 24 hours" to manage customer expectations and prevent them from sending multiple follow-up emails.

• The "Magic" Auto-Reply: In your Shopify settings (Settings > Notifications), make sure your "Contact Form" notification is turned on. You can also set up an automated reply in your email provider to confirm you’ve received their message.

• Social Media: If you are active on Instagram or Facebook, add those handles to this page. Many customers in 2026 prefer a DM over an email for quick questions.

• Order Number Field: Since Shopify's default contact form is basic, you can tell customers in the text: "Please include your Order Number (#1234) for faster service."

Comparison: Contact Form vs. Live Chat