FAQs

Frequently Asked Questions

How long will it take to receive my order? Standard shipping typically takes 3-7 business days within the country.
Do you offer tracking? Yes! As soon as your order ships, you will receive an email with a tracking number and a link to monitor your package's progress.
What should I do if my package is lost? Please contact us at duozahubbusiness@gmail.com if your tracking hasn't updated for more than 5 business days. We will work with the carrier to locate it or arrange a replacement.

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.
Is my payment information secure? Absolutely. Our store is built on Shopify, which is Level 1 PCI DSS compliant, ensuring your data is encrypted and secure.

What is your return policy? We offer a 5-day return window from the date of delivery. Items must be unused and in their original packaging.
How do I start a return? Visit our Returns Portal or email us with your order number to receive a return shipping label.
How long do refunds take? Once we receive your item, your refund will be processed back to your original payment method within 5-10 business days.

Where are your products made? We pride ourselves on quality. Our products are sourced and manufactured in [Insert Location/Region] following strict ethical standards.
How do I care for my items? Detailed care instructions are included on the product tag and in the description on each product page.